Description
As a key member of the management team, responsible for ensuring operation of business is conducted within budget while maintaining a high level of customer service. Responsible for strategic decisions such as determining appropriate operational staffing levels in advance of new business, technology enhancements to improve efficiency, scheduling of licensed staff to meet regulatory guidelines, and regulatory controls appropriate to business. Our ideal leader will be a team-builder, and will enjoy coaching and mentoring. Someone who is willing to work hands-on with employees and examine processes for improved efficiency and workflow.
Essential Job Functions (include the following):
- Ensure all prescriptions are input, filled and dispensed accurately, timely and within budget
- Responsible for maintaining appropriate staffing levels to ensure operation runs smoothly within budget
- Ensure operations are conducted in line with all state & federal regulations
- Develop supervisory staff, provide input and directions as needed
- Ensure operations has appropriate licensed coverage as required by Board of Pharmacy;
- Develop schedule for coverage weekly/monthly
- Identify and evaluate technology which has potential to improve efficiency in operations
- Oversee workflow; identify problem areas and implement process improvements
- Work with Director, Finance & Administration and Technician Supervisor to ensure prior authorization/refills are handled in a manner that minimizes uncollected revenue; implement processes and retrain as necessary
- Contribute to production by working as a Pharmacist as required
- Liaison with President to resolve conflicting priorities (budget vs. level of service, etc.)
- May oversee purchasing for operations, including drugs and all supplies required, and manage inventory to plan
- Occasional customer relations duties as assigned
- Work with President/customer service to resolve all service issues in a timely manner to ensure the highest level of customer satisfaction Work with President/customer service to ensure that new business is on boarded smoothly and efficiently
- Other essential functions and duties may be assigned as needed
Education and/or Certifications:
- Bachelor's Degree (Pharmacy) or PharmD. strongly preferred
- State Pharmacist license without restrictions, as applicable
Skills and Qualifications:
- 5+ years of Director/Manager of Pharmacy Operations experience; preferably LTC experience, but will consider comparable experience in other practice settings
- Experience managing multiple functional areas
- Experience in a high-volume pharmacy practice
- Advanced computer skills; pharmacy operations system experience preferred/required
- Ability to work independently and deliver to deadlines
- Ability to solve problems with minimal direction
- Great attention to detail and accuracy
- Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
- Quality minded; motivated to seek out errors and inquire when something appears inaccurate
